Heard about Project Constellation yet?
Sugar Professional has reached its end of life.
Sugar Enterprise is only for on-premise deployments
Sugar Sell is the only option for Sugar Cloud
Sugar Professional
If you are currently using Professional on-premises. You are advised to upgrade to Sugar Enterprise; you will receive Enterprise licenses with the 12.0 release, expected to be released in April 2022. You can upgrade based on your time schedule after the Sugar 12 release.
If you are currently using Professional in Sugar Cloud, you will be upgraded to Sugar Sell Advanced during the upgrade with 12.0, which is expected to be released in April 2022.
Sugar Enterprise
If you are currently using Enterprise on-premises. There is nothing changing with your licenses.
If you are currently using Enterprise in Sugar Cloud, you will be upgraded to Sugar Sell Advanced during the upgrade with 12.0, which is expected to be released in April 2022.
Professional & Enterprisese
Sugar Cloud Professional and Enterprise users will receive an email similar the following:
We’re writing to share news of something exciting on the horizon. has been hand-selected for a complimentary conversion from your current solution to Sugar Sell Advanced, Sugar’s powerful CRM platform. Sell Advanced will enable your sales team with critical capabilities that will make it easier to grow your business. The sky truly is the limit!
Next Steps for You
Sugar will manage your conversion to Sell Advanced the same way we handle your quarterly releases. In fact, we are converting you to Sell Advanced at the same time as your upgrade to 12.0! As such, we will back up your system before the conversion and ask that you conduct the usual compatibility testing after the upgrade. You will receive the standard seven-day advanced notification before your conversion.
Other than that, there’s nothing technical you need to do for the conversion. In the meantime, we recommend you take the following actions:
Learn about your new capabilities
Connect with your company stakeholders to determine which capabilities you’d like to activate and enable your end-users to use first
We will send a similar notification to you and your primary contacts next week, on March 22. In early April, we will begin converting our customers to Sell Advanced. As mentioned earlier, we will send you a notification seven days before your specific conversion date. Don’t hesitate to contact support@sugarcrm.com or your partner representative if you have any questions.
We think of our loyal customers as our brightest stars. You’ve made Sugar brighter by being a loyal customer. Now, we are excited to thank you by giving something extraordinary back to you. We’re passionate about helping you remove blind spots, reduce busy work, and overcome roadblocks and are confident Sell Advanced can help you do just that. Thank you for choosing the platform that does the work for you!
Sugar Sell
Sell is now divided into 3 editions, Sell Premier, Sell Advanced, Sell Essentials
Sell Premier
Sugar’s flagship solution
Comprehensive SFA capabilities with built-in AI to automate and accelerate sales and drive growth
Support of complex scenarios and large organizations
Enhanced support
Sell Advanced
Advanced solution
Expanded SFA capabilities for sales organizations with advanced requirements for medium to larger teams
Selected AI-based capabilities with SugarPredict
Extensibility: Add-On products
Standard support
Sell Essentials
Entry-level solution for “starters”
Comprehensive SFA capabilities for small sales teams that intend to grow
Limited extensibility
Restricted usage: (5 seat max)
Basic support